Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Checkout is secured with 256-bit SSL encryption.

Can I change or cancel my order?

We dispatch quickly, so please email support@intomee.com as soon as possible and we’ll do our best to help before your order ships.

Shipping & Delivery

Is shipping really discreet?

Yes. Every order ships in plain, unbranded packaging with nothing on the outside to reveal what’s inside.

How much is shipping and how long does it take?

Shipping is free across Australia and New Zealand. Orders are dispatched within 24 hours and typically arrive in 2–5 business days within Australia.

Will I get tracking?

Absolutely — you’ll receive a tracking link by email the moment your order ships.

Returns & Guarantee

What’s your return policy?

Every product is backed by a 90-day money-back guarantee. For hygiene reasons, intimate items can only be returned unused and in their original sealed packaging, unless faulty. See our Refund Policy for full details.

Products

Are your products body-safe?

Yes. Our products use premium, body-safe, hypoallergenic materials and are easy to keep clean.

How do I care for my product?

Care is simple — covers are removable and machine washable, and devices wipe clean. Full care details are included with your product.

The Intomee App

What does the app do?

The Intomee app brings guided sessions, playful ideas and fresh inspiration to your pocket. Download it free on the App Store or Google Play.

Still have questions?

Email support@intomee.com or call 1300 991 454 — we’re here 7 days a week.